Refund & Return Policy

Effective Date: July 2025

We want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help.

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1. Return Eligibility

• Returns must be requested within 14 days of delivery.

• Items must be unused, unworn, and in original packaging.

• Final sale, intimate, and promotional items are non-returnable.

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2. How to Start a Return

Please email us at admin@gelshadow.info with your order number, reason for return, and photo (if applicable).
We will provide return instructions within 1–2 business days.

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3. Return Shipping

• Customers are responsible for return shipping costs.

• We recommend using a trackable service.

• We are not responsible for returns lost in transit.

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4. Refunds

• Once your return is received and inspected, we will notify you via email.

• If approved, your refund will be processed within 5–7 business days to the original payment method.

• Shipping fees (if any) are non-refundable.

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5. Exchanges

We do not offer direct exchanges. Please return the item for a refund and place a new order if needed.

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6. Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us at admin@gelshadow.info within 3 days of delivery with photos. We’ll make it right.