1. Where do you ship to?
We currently offer worldwide shipping. All orders are processed within 1–3 business days.

2. How long will my order take to arrive?
Delivery time depends on your location:

• UK & Europe: 5–8 business days

• US & Canada: 7–12 business days

• Rest of the world: 10–15 business days

3. How can I track my order?
Once your order is shipped, you will receive a tracking number via email.

4. Can I return or exchange an item?
Yes. We accept returns within 14 days of delivery. Please visit our [Return & Refund Policy] page for more details.

5. What if I received a damaged or incorrect item?
We’re truly sorry! Please contact us at admin@gelshadow.info with your order number and photos of the issue.

6. Do you offer size guidance?
Yes. You can find a size chart on each product page or reach out to our support team for personalized advice.

7. How can I contact customer service?
You can email us at admin@gelshadow.info or call us at +447687082760 (Mon–Fri, 9am–6pm UK time).