Shipping Policy
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). You will receive a confirmation email once your order has been shipped.
Shipping Time & Rates
| Region | Estimated Delivery Time | Shipping Fee |
|---|---|---|
| UK | 3–6 business days | Free |
| Europe | 5–8 business days | Free over £50 / £4.99 flat |
| US & Canada | 7–12 business days | £6.99 |
| Rest of World | 10–15 business days | £9.99 |
Tracking Information
A tracking number will be sent to your email once your order is dispatched. You can track your parcel through the link provided.
Delivery Delays
Please note that delivery times are estimated and may vary due to customs or local postal delays beyond our control.
Lost or Missing Packages
If your order hasn't arrived within 20 business days, please contact us at admin@gelshadow.info with your order number.
Shipping Address Errors
Please ensure your shipping address is complete and accurate. We are not responsible for orders lost due to incorrect or incomplete addresses.